Effective Date: 17/10/2024

At Optabyt, we strive to provide exceptional digital marketing services to our clients. However, we understand that circumstances may arise where you need to cancel a project or request a refund. This Project Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds of our services.

1. Cancellation Policy

Service Cancellation: You may cancel a project at any time by contacting us at info@optabyt.com. Please provide your project details and reason for cancellation.

Cancellation Fee: If you cancel the project after it has commenced, you may be subject to a cancellation fee to cover the work completed up to the cancellation date.

Third-Party Platforms: Payments made to third-party platforms (e.g., Facebook, Google) for ad spend or other services are non-refundable and will be handled according to the third-party platform’s policies.

2. Refund Policy

Service Fee Refund: We offer a 15-days refund policy for our service fee. If you are not satisfied with our services, you may request a refund within 30 days of the project start date. Refund requests must be made in writing and sent to info@optabyt.

Refund Process: Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 45 business days.

Non-Refundable Fees: Payments made to third-party platforms (e.g., Facebook, Google) for ad spend or other services are non-refundable. These payments are subject to the respective third-party platform’s refund policies.

Partial Refunds: If you cancel the project after it has commenced but within the 15-day period, a partial refund may be issued based on the work completed up to the cancellation date.

3. Contact Us

If you have any questions or concerns about our Project Cancellation and Refund Policy, please contact us at:

Email: info@optabyt.com

Phone: +47 404 50 665

Address: Stasjonsveien 10, 2010 Strømmen, Norway

We value your business and are committed to providing excellent service. Thank you for choosing Optabyt for your digital marketing needs.